Q1:How many bundles should i need?
For average head size, here is our's suggestion:
8"-14": 2 bundles
16"-22": 3 bundles
24"-30": 4 bundles
Q2. How Long does it last?
A.This hair can last for a very long time depending on how you maintain it.
Treat it like your own hair and take very good care of it for it to last
longer(around 1 year)
Q3: How to distinguish human hair with synthetic hair?
A) Burning and smell:Human hair will be ash and smell foul, when burning, the human hair will show white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke.
B) Human hair feels like kind of cool feeling.
C) human hair may have very few gray hairs and split ends. It is normal and
not a quality problem.
Q4: Why the colors of hair extensions don`t seems exactly as the pictures show or description says?
A) Different monitor have different displays. The same color number may have a little color difference.
B) Different angles, different light could affect the pictures.
Q5: Can they be straightened, curled?
A: Yes, you could use hair straightened or hair curler to style it. However,
don't do it too frequently, or the heat will make the hair easily get dry and
Q6: If I order today, how long it takes for the shipment?
A: We will ship the goods within 24 hours after payment arrives. Arrival time
according to the place you are in. Take USA for example, it takes roughly 3 days
after payment arrive
Q7: Why the virgin hair will be in different Color?
A: Because the virgin hair are just cut from the donors, different people the
hair come out in different colors, some will be darker or lighter, when the
bundles come in a combination will have this problem, it is for normal
Q8. How can I extend the life of my hair extension?
A: Virgin cuticle hair is well know to last 1-3years, do not washing regularly like natural hair as your natural hair oils wont penetrate the hair, and the less you wash these hair, the longer they will last.
B. Do not bleach or lighten or add toner to your hair frequently as they can
be damaged, and don’t color your hair without consulting a fully qualified
Q9. Why are my hair extensions getting tangled?
A: It could be caused by dry hair. Pls make sure to wash & condition your
hair every 3-4days and full the care instruction.Using a soft brush or wide
tooth brush, start at the bottom and work your way up slowly. You could go to
your stylist for further suggestions
Q10. What is your Returns/Exchange policy?
A: 1.we can exchange hair within 7 days of your purchase with the original receipt,The product must be in its original condition and sellable as new.
Because of sanitation and safety concerns, we are unable to accept hair that has been colored, chemically treated, installed, or used in any way. Please inspect the quality of hair before use
2.Any products that are not in resellable condition will not be returnable. If returned product is not resellable, we will not refund your money, nor send your returned product back to you unless you pay for the shipping.
3.Customers are responsible to receive any shipped package. If customer' package returns because there are no person to receive package or customer refuse to receive it, we will charge 20% restocking fee plus the ACTUAL shipping charge. If customer want to rearrange the shipping, then customer are responsible for additional shipping charge.
4.Costom Orders is not eligible for return or exchange.
Customers are responsible for all shipping cost (both shipping to you and any return shipping to us).